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Privacy Policy

Privacy Policy

The Inner Chaos Club | www.theinnerchaosclub.com

Last updated: 18 May 2026

1. Introduction

The Inner Chaos Club ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at www.theinnerchaosclub.com or use our services.

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We are registered with the Information Commissioner’s Office (ICO) under registration number ZB905630, and we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.

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Please read this policy carefully. If you have any questions, you can contact us at support@theinnerchaosclub.com.

 

2. Who We Are (Data Controller)

For the purposes of data protection law, The Inner Chaos Club is the data controller responsible for your personal data.

 

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide directly to us:

  • Your name and email address when you create an account or contact us;

  • Account login credentials (username and password);

  • Payment and billing information when you purchase our services (processed securely via our payment provider - we do not store full card details);

  • Any information you provide when communicating with us by email or through our Website.

 

Information collected automatically:

  • Technical data such as your IP address, browser type, operating system, and device information;

  • Usage data including pages visited, time spent on the Website, and referring URLs;

  • Cookie data (see our Cookie section below).

 

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To create and manage your account;

  • To provide and deliver our services to you;

  • To process payments and maintain financial records;

  • To communicate with you about your account, services, or enquiries;

  • To send you service-related updates or notifications;

  • To improve and personalise your experience on our Website;

  • To comply with our legal obligations;

  • To protect the security and integrity of our Website and services.

 

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

 

5. Legal Basis for Processing

We process your personal data on the following legal grounds under UK/EU GDPR:

  • Contract: Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract;

  • Legal obligation: Processing is necessary to comply with a legal obligation we are subject to;

  • Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and ensuring the security of our Website, provided these are not overridden by your rights;

  • Consent: Where we have obtained your consent to process your data, for example for marketing communications. You may withdraw your consent at any time.

 

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary:

  • Service providers: Third-party companies that help us operate our Website and deliver our services (such as payment processors, hosting providers, and email platforms). These parties are contractually obligated to keep your data secure and only process it on our behalf;

  • Legal requirements: Where we are required to disclose your data by law, regulation, or court order;

  • Business transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner, subject to the same privacy protections.

 

7. International Data Transfers

As we operate globally, your personal data may be transferred to and processed in countries outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the UK ICO or European Commission;

  • Transfers to countries deemed to have adequate data protection standards by the UK or EU.

 

If you have questions about how your data is protected during international transfers, please contact us at support@theinnerchaosclub.com.

 

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Account data is retained for as long as your account is active, and for a reasonable period thereafter in case of any disputes or legal obligations;

  • Financial and transactional records are kept for a minimum of 6 years in accordance with UK tax and accounting requirements;

  • Communications and enquiries are retained for up to 3 years.

 

When your data is no longer required, it will be securely deleted or anonymised.

 

9. Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. Cookies are small text files stored on your device.

The types of cookies we may use include:

  • Essential cookies: Necessary for the Website to function properly;

  • Analytics cookies: Help us understand how visitors use the Website (e.g. Google Analytics);

  • Preference cookies: Remember your settings and preferences.

 

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. By continuing to use our Website, you consent to our use of cookies as described here.

 

10. Your Data Protection Rights

Under UK and EU GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you;

  • Right to rectification: You can ask us to correct inaccurate or incomplete data;

  • Right to erasure: You can ask us to delete your personal data in certain circumstances;

  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances;

  • Right to data portability: You can request your data in a structured, machine-readable format;

  • Right to object: You can object to us processing your data where we rely on legitimate interests;

  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

 

To exercise any of these rights, please contact us at support@theinnerchaosclub.com. We will respond within one month of receiving your request. We may need to verify your identity before processing your request.

 

11. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. These include secure server infrastructure, encrypted data transmission (SSL/TLS), and restricted access to personal data.

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However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect any unauthorised use of your account, please contact us immediately at support@theinnerchaosclub.com.

 

12. Children’s Privacy

Our Website and services are not directed at children under the age of 13, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at support@theinnerchaosclub.com and we will promptly delete it.

 

13. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal data.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page. Where changes are significant, we will notify registered users by email or via a notice on the Website.

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Your continued use of our Website following any changes constitutes your acceptance of the updated Privacy Policy.

 

15. How to Make a Complaint

If you are unhappy with how we have handled your personal data, please contact us in the first instance at support@theinnerchaosclub.com and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection:

 

If you are based in the EU, you may also contact your local data protection authority.

 

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

 

© The Inner Chaos Club. All rights reserved.

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